Return Policy

Last updated: September 8, 2026

Because all HeartKingdom LLC products are custom, personalized, or made to order, we do not accept traditional returns or exchanges.

If there is an issue with your order, we will work with you to determine whether a remake or reorder is appropriate and whether any additional charge applies.

No Returns or Exchanges

All products sold by HeartKingdom LLC are custom, personalized, or made to order.

For this reason, all sales are final and we do not accept returns or exchanges.

If there is a problem with your order, please contact us so we can review the issue and determine the appropriate resolution.

Remakes and Reorders

If an item needs to be remade or reordered, the cost will depend on the cause of the issue.

If the error was caused by HeartKingdom LLC or one of our suppliers, we will correct the issue at no additional product cost to you.

If the error was caused by information, artwork, sizing, spelling, color selection, personalization details, or approval provided by the customer, a remake or reorder may require an additional charge.

The amount of any additional charge will depend on the specific item, materials, production requirements, and circumstances of the request.

Customer-Approved Errors

Customers are responsible for carefully reviewing all names, spelling, dates, sizes, colors, artwork, placement, quantities, and other customization details before approving or submitting an order.

If an error appears exactly as it was submitted or approved by the customer, the item is not considered defective.

A remake may still be available, but the customer may be responsible for the cost of reproducing and shipping the corrected item.

HeartKingdom or Supplier Errors

If an item arrives with an error caused by HeartKingdom LLC or one of our suppliers, we will review the issue and, when appropriate, remake or replace the affected item.

Examples may include:

  • incorrect personalization that does not match the approved order
  • incorrect item, size, or color supplied by us
  • production defects
  • printing or design errors caused during production
  • damage that occurred before or during shipment

If we determine that the issue was our responsibility, the remake or replacement will be provided at no additional product cost.

Damaged or Defective Items

If your order arrives damaged, defective, or with a production issue, please contact us within 24 hours of delivery.

We recommend providing clear photographs of the item, packaging, and issue whenever possible. Photos are helpful for reviewing the problem quickly, but they are not always required.

Requests submitted after the 24-hour period may be reviewed at our discretion.

How to Report an Issue

Before returning, discarding, or attempting to repair an item, please contact us for approval and instructions.

Include the following information when possible:

  • your name
  • order number
  • description of the issue
  • photos of the item or damage, if available
  • any other information that may help us review the order

Please send requests to:

Email: info@shopheartkingdom.com

Return Shipping

Customers are responsible for return shipping costs unless HeartKingdom LLC determines that the issue was caused by us or one of our suppliers.

Please do not send an item back without receiving prior approval and return instructions from us.

Unauthorized returns may not be accepted.

Shipping Charges

Original shipping charges are non-refundable.

If the issue was caused by HeartKingdom LLC or one of our suppliers, we may refund or cover applicable shipping charges as part of the approved resolution.

Refunds

Because our products are custom made, refunds are generally not offered as a substitute for a remake or reorder.

If we approve a refund under special circumstances, the refund will be issued to the original payment method.

Processing times for refunds may vary depending on your bank, card issuer, or payment provider.

Final Sale Items

All custom, personalized, made-to-order, sale, clearance, and gift card purchases are final sale unless otherwise required by applicable law.

Worn, washed, used, altered, or damaged items are not eligible for a remake, reorder, or refund unless the issue was caused by a verified production defect or supplier error.

Production Has Begun

Custom and personalized orders are considered final once production has begun.

At that point, cancellations, returns, and exchanges are not available.

If a customer requests a change after production has begun, a new order or additional production charge may be required.

Questions About Your Order?

If you have a concern about a custom product, please contact us before taking any further action so we can review the issue and help determine the best solution.

HeartKingdom LLC
Email: info@shopheartkingdom.com
Website: shophkd.com