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EMAIL US
info@shopheartkingdom.com We're happy to help with any questions.
RESPONSE TIME
1–2 business days We do our best to respond as quickly as possible.
BUSINESS HOURS
Monday – Friday 9:00 AM – 5:00 PM EST Saturday Closed Sunday 12:00 PM – 6:00 PM EST
ARTWORK & IMAGES
Need to send us a logo, photo, or design? Email it to info@shopheartkingdom.com
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FREQUENTLY ASKED QUESTIONS
Find quick answers to some of our most common questions.
How long does it take to receive a response?
Most messages are answered within 1–2 business days.
Can I make changes to my order?
Order changes or cancellations must be requested within 6 hours of placing your order. Once production has begun, custom and personalized orders cannot be changed or canceled.
Do you offer custom orders for businesses, churches, teams, or events?
Yes. We create custom products for businesses, churches, teams, family reunions, events, organizations, and other groups. Visit our Custom Orders page to learn more about the process.
How long do custom orders take to process?
Most custom and personalized orders are processed within 5–7 business days before shipment. Larger or more complex orders may require additional production time.
Do you accept returns or exchanges?
Because all of our products are custom, personalized, or made to order, we do not accept traditional returns or exchanges. If there is an issue with your order, contact us so we can review whether a remake or reorder is appropriate.
What happens if there is an error with my custom order?
If the error was caused by HeartKingdom LLC or one of our suppliers, we will correct the issue at no additional product cost. If the error was submitted or approved by the customer, a remake or reorder may require an additional charge.
How do I track my order?
Once your order ships, you will receive a shipment confirmation email with your tracking number. Tracking updates may take some time to appear after the carrier receives the package.
Where do you ship?
We currently ship to the United States, Puerto Rico, Canada, and Mexico. Shipping availability, delivery times, and costs vary by destination.