Shipping & Delivery
We work hard to prepare and ship every order as quickly as possible. Processing and delivery times may vary depending on the item, order size, customization, product availability, destination, and carrier conditions.
Processing Times
Standard orders are typically processed within 3–5 business days.
Personalized, custom, large-group, and made-to-order items are typically processed within 5–7 business days.
Processing time is the time needed to prepare your order before it ships. During busy periods, holidays, or times of limited product availability, processing may take longer.
If there is a significant delay affecting your order, we will contact you by email.
Shipping Times
Shipping time begins after your order has been processed and transferred to the carrier.
We currently ship using:
- USPS
- UPS
- FedEx
Delivery times vary based on destination, shipping method, carrier conditions, weather, holidays, and other circumstances outside of our control.
Estimated delivery dates are not guaranteed.
Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Shipping charges are non-refundable.
Order Confirmation
After placing your order, you will receive an order confirmation email with a summary of your purchase and the shipping address provided at checkout.
Please review your order information carefully and contact us as soon as possible if you notice an error.
Tracking Your Order
Once your order ships, you will receive a shipment confirmation email with your tracking information.
Tracking updates are provided by the shipping carrier and may take some time to appear after your package has been accepted by the carrier.
Multiple Shipments
Orders containing multiple items may occasionally ship separately.
If this happens, you may receive more than one shipment confirmation email or tracking number.
Where We Ship
We currently ship to:
- United States
- Puerto Rico
- Canada
- Mexico
Shipping availability, delivery times, and costs may vary by destination.
Customers are responsible for providing a complete and accurate shipping address at checkout.
P.O. Boxes
We do ship to P.O. Boxes when the selected carrier and shipping service support delivery to that address.
Some shipping methods may not be available for P.O. Box addresses.
International Orders
Orders shipped to Canada or Mexico may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
These fees are not included in the product or shipping price unless otherwise stated and are the responsibility of the customer.
Customs processing may also cause additional delivery delays.
Delays & Product Availability
Occasionally, an item may become unavailable after an order has been placed, or an unexpected production or fulfillment delay may occur.
If we are unable to meet the original estimated timeline, we will contact you with updated information and available options.
Lost, Delayed, or Missing Packages
Once a package has been transferred to the carrier, delivery timing and tracking updates are managed by that carrier.
If your package appears delayed, missing, or has not received a tracking update for an extended period, contact us and we will help you determine the next steps.
Please include your order number when contacting us.
If tracking shows that a package was delivered but you cannot locate it, we recommend checking around your property, with household members, neighbors, building management, or the carrier before contacting us.
Custom & Large Orders
Custom apparel, personalized products, business orders, church orders, team orders, family reunion orders, and other large-quantity purchases may require additional processing time.
Custom and personalized orders are generally processed within 5–7 business days, but larger or more complex orders may require additional time.
When applicable, estimated production and delivery timing will be discussed as part of the custom-order process.
Questions About Shipping?
If you have questions about your order, shipping, or delivery, contact us through our Contact page or email: