Privacy Policy
Last updated: September 8, 2026
HeartKingdom LLC (“HeartKingdom,” “shopHKD,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit shophkd.com, place an order, contact us, subscribe to marketing communications, or otherwise interact with our services.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect personal information directly from you, automatically when you use our website, and from service providers or business partners that help us operate our store.
Information You Provide to Us
Depending on how you interact with us, we may collect information such as:
- name
- email address
- telephone number
- billing address
- shipping address
- order and transaction information
- product selections and customization details
- account information, if you choose to create an account
- messages and customer-service communications
- photos, logos, artwork, designs, or other files you provide for custom orders
- marketing preferences
- other information you voluntarily provide to us
You may make a purchase without creating a customer account.
Payment Information
Payments may be processed through Shopify Payments, PayPal, and other payment providers made available at checkout.
Payment providers may collect payment card information, billing information, and other information necessary to process your transaction. HeartKingdom LLC generally does not receive or store your complete payment card number.
Information Collected Automatically
When you visit our website, certain information may be collected automatically through cookies and similar technologies. This may include:
- IP address
- browser type
- device type
- operating system
- pages viewed
- referring and exit pages
- date and time of visits
- website interactions
- approximate location derived from your IP address
- shopping and checkout activity
How We Use Personal Information
We may use personal information to:
- process and fulfill orders
- process payments
- provide order confirmations, shipping notifications, and tracking information
- create and manage customer accounts
- communicate with you about your orders
- provide customer service
- produce custom and personalized products
- prevent fraud and protect the security of our business and customers
- operate, maintain, and improve our website
- understand how visitors use our website
- personalize the shopping experience
- measure the effectiveness of advertising and marketing campaigns
- send marketing emails or text messages when you have agreed to receive them
- comply with legal, tax, accounting, and regulatory obligations
- enforce our Terms of Service and other policies
Order and Fulfillment Information
To process and deliver your purchases, we may share information such as your name, shipping address, telephone number, email address, and order information with service providers involved in order fulfillment.
These providers may include shipping carriers such as:
- USPS
- UPS
- FedEx
We share only the information reasonably necessary to fulfill and deliver your order.
Custom Orders and Customer-Supplied Files
If you provide us with photographs, logos, graphics, artwork, designs, names, or other files for a custom or personalized order, we may use those materials as necessary to communicate with you, create proofs or mockups, produce your order, and provide customer service.
Please do not submit sensitive personal information that is not necessary for your order.
Marketing Emails and Text Messages
If you choose to subscribe to our marketing communications, we may use your email address or telephone number to send information about products, promotions, special offers, new releases, or other shopHKD news.
You may unsubscribe from marketing emails by using the unsubscribe link included in the message.
If you receive marketing text messages from us, you may follow the opt-out instructions included with those messages.
Opting out of marketing communications does not prevent us from sending transactional messages related to your purchases, account, customer-service requests, or other necessary communications.
Cookies and Similar Technologies
Our website uses cookies, pixels, tags, and similar technologies to operate the website, remember preferences, analyze website usage, support checkout and account functionality, prevent fraud, and assist with advertising and marketing.
Cookies may include:
- Essential cookies needed for website functionality, security, checkout, and account features
- Analytics cookies used to understand website traffic and visitor behavior
- Advertising cookies used to measure campaigns and provide more relevant advertising
- Preference cookies used to remember certain choices and settings
You may be able to control certain cookies through your browser settings or through privacy controls made available on our website.
Disabling certain cookies may affect website functionality.
Analytics and Advertising
We may use third-party analytics and advertising services to understand website activity, improve our services, measure advertising performance, and market our products.
Depending on the services enabled on our store, these may include platforms such as Google, Meta/Facebook, and other advertising or analytics providers.
These providers may use cookies, pixels, device identifiers, and similar technologies to collect information about your interaction with our website and other websites or services.
Their use of information is governed by their own privacy policies and applicable law.
Shopify
Our online store is hosted through Shopify. Shopify provides the ecommerce platform that allows us to offer our products and services to you.
Shopify may process personal information on our behalf and may also process certain information for its own purposes as described in Shopify's privacy documentation.
Your information may be stored or processed using Shopify's systems and infrastructure and those of its service providers.
How We Share Personal Information
We may share personal information with third parties when reasonably necessary to operate our business, including:
- Shopify and ecommerce service providers
- payment processors
- shipping and fulfillment providers
- email and SMS service providers
- website hosting and technology providers
- analytics providers
- advertising and marketing partners
- fraud-prevention and security providers
- professional advisers such as accountants, attorneys, or consultants
- government agencies or law enforcement when legally required
We may also disclose information when necessary to protect our legal rights, customers, business, property, or safety.
Sale and Sharing of Personal Information
HeartKingdom LLC does not sell personal information in exchange for money.
However, certain uses of advertising, analytics, cookies, or similar technologies may be considered a “sale,” “sharing,” or use of personal information for targeted or cross-context behavioral advertising under certain privacy laws.
Where required by applicable law, eligible consumers may have the right to opt out of these activities through privacy controls provided on our website or by contacting us.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations.
Retention periods may vary depending on the type of information and applicable legal requirements.
Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no website, electronic transmission, payment system, or method of storage can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of any account credentials associated with your use of our website.
Your Privacy Rights
Depending on where you live, applicable law may provide you with certain rights regarding your personal information.
These rights may include the ability to:
- request access to personal information we maintain about you
- request correction of inaccurate personal information
- request deletion of certain personal information
- request information about how your personal information is collected, used, or disclosed
- obtain a copy of certain personal information
- object to or restrict certain processing
- withdraw consent where processing is based on consent
- opt out of certain targeted advertising, sale, or sharing activities where applicable
These rights are subject to exceptions and limitations under applicable law.
To submit a privacy request, contact us at info@shopheartkingdom.com.
We may need to verify your identity before processing certain requests.
California Privacy Rights
California residents may have additional rights under applicable California privacy laws, including rights to know, access, correct, or delete certain personal information and to opt out of certain sales or sharing of personal information.
We do not sell personal information for monetary compensation.
As described above, certain advertising or analytics activities may qualify as “sharing” or another regulated disclosure under California law.
Where required, California residents may submit applicable privacy requests by contacting us at info@shopheartkingdom.com or by using privacy controls made available through our website.
We will not unlawfully discriminate against you for exercising an applicable privacy right.
International Users
We currently offer shipping to the United States, Puerto Rico, Canada, and Mexico.
If you access our website from outside the United States, your personal information may be transferred to, stored in, or processed in the United States or other countries where we or our service providers operate.
Privacy and data-protection laws in those locations may differ from those in your country.
Where applicable, individuals may have rights relating to access, correction, deletion, restriction, objection, portability, or withdrawal of consent.
To exercise an applicable privacy right, contact us at info@shopheartkingdom.com.
Children's Privacy
Our website and services are intended for adults age 18 and older.
We do not knowingly collect personal information from children under the age of 13.
If you believe a child has provided personal information to us without appropriate authorization, please contact us at info@shopheartkingdom.com so that we can review the matter and take appropriate action.
Third-Party Websites and Services
Our website may contain links to websites, applications, or services operated by third parties.
We are not responsible for the privacy, security, or content practices of third-party websites or services.
We encourage you to review the privacy policies of any third party before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.
When changes are made, we will update the “Last updated” date shown at the top of this page.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, contact us at:
HeartKingdom LLC
Email: info@shopheartkingdom.com
Website: shophkd.com