Shipping policy

Shipping & Delivery

Ships Time

The Shipping time estimates when the item will leave our warehouse. For example, if an item displays “Ships: 3-5 business days,” the item will leave our warehouse 3-5 business days after you place your order. While HeartKingdom LLC works hard to ship every order as quickly as possible, items that are personalized, custom-configured, or more popular may have longer shipping times.

Occasionally, we will confirm shipping and delivery times, then learn we cannot fulfill the order due to low product availability. In these rare cases, we will notify you by email of the new shipping and delivery times.

Shipping cost

The cost for shipping is calculated and displayed on the Checkout page before you complete your order.

What's Next?

Once your order is placed, we send information about your order by email. If you have multiple items on your order, you may receive additional emails for each item.

Order Acknowledgement

The order acknowledgment email provides a summary of the items in your order. If you choose to have an item delivered, the order acknowledgment will display the delivery address and delivery date.

Shipment Notification

If you choose to have an item delivered, we'll send a shipment notification email when the item leaves our warehouse. This email includes the carrier name, tracking number, and delivery date.

Shipping Policies

Shopping in the U.S.

Items purchased online from shopHKD.com ship within the continental US, Alaska, Hawaii, and Puerto Rico. No shipments can be made to P.O. Box addresses, United States territories, or addresses outside the United States. You may not export any products purchased online from shopHKD.com.

Sales to U.S. territories

We are happy to ship your order to a friend or family member residing within the 50 United States if your billing address is within one of the following United States territories: 

  • American Samoa
  • Armed Forces Africa
  • Armed Forces Americas
  • Armed Forces Canada
  • Armed Forces Europe
  • Armed Forces Middle East
  • Armed Forces Pacific
  • Guam
  • Northern Mariana Islands
  • Palau
  • U.S. Virgin Islands

Simply shop shophkd.com with the payment method of your choice, and we'll ship the order to any address within the 50 United States and Puerto Rico.

We regret that we cannot ship orders placed in the U.S. to addresses outside the 50 states and Puerto Rico.